Interact RDTInteract RDT

Create Workplaces Where People and Performance Thrive

Engage, retain, and empower teams with research-backed employee experience strategy

Strong employee experiences are designed, measured, and evolved to match what people need to do their best work. We help you create workplaces that attract talent, keep them engaged, and drive performance.

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When Employee Experience Falters, Performance and Retention Suffer

Employee experience is not just an HR issue. It's a business performance driver. When the work environment and culture are out of sync with people's needs, results decline.

You hire talented people and invest in them, yet engagement stays low, attrition rises, and productivity stalls.

Without a clear, evidence-based approach to understanding what employees need to thrive, efforts are scattered and improvements fade.

Low Engagement

Low engagement signals disconnection from strategy and purpose. Voice of Employee programs surface what drives motivation, guiding communication and alignment.

High Turnover

High turnover stems from poor onboarding and career stagnation. Journey mapping identifies critical moments to fix, reducing attrition and recruitment costs.

Burnout and Fatigue

Burnout from unsustainable workloads drives absenteeism and erodes service quality. Workflow redesign and support structures restore balance and performance.

Culture Misalignment

Misalignment between stated values and rewards undermines culture. Aligning incentives and leadership behaviors with values builds credibility and engagement.

Unclear Employee Needs

Feedback without action kills trust and participation. VoE programs with visible action loops show employees their voice matters, driving engagement.

Fragmented Experience

Siloed departments create fragmented experiences. End-to-end journey mapping aligns touchpoints, reducing onboarding chaos and accelerating productivity.

Employee Experience Services

Engagement Audits → Voice of Employee → Journey Mapping → Culture Alignment → Performance Tracking

Our Employee Experience services combine evidence-based research, organisational design, and cultural alignment to create workplaces where people can do their best work and want to stay.

Engage with a single service to address a critical need, or combine several for a comprehensive program that boosts engagement, retention, and performance.

Employee Experience Audit and Benchmarking

EX Audit & Benchmarking

Independent assessment of your employee experience vs. best-in-class workplaces. Identifies quick wins and strategic gaps with a clear roadmap.

Voice of Employee Programme

Voice of Employee (VoE) Programme

Unified feedback program across surveys, interviews, focus groups, and analytics. Translates employee voice into clear priorities for leaders.

Employee Journey Mapping

Employee Journey Mapping

Map the employee experience from recruitment to exit. Uncovers pain points and moments of truth that align HR, leadership, and managers.

Culture Alignment Programmes

Culture Alignment Programmes

Bridge the gap between stated values and lived behaviors. Embed cultural practices that align with your brand and business goals.

Leadership and Manager Enablement

Leadership and Manager Enablement

Equip leaders and managers with skills to engage and support teams. Practical training and coaching that connects leadership behavior to performance.

Employee Experience Performance Tracker

EX Performance Tracker

Real-time dashboard tracking engagement, sentiment, and performance. Consolidates feedback and operational data for early warning signals and ROI proof.

Common Questions About Our Employee Experience Services

About Interact RDT

At Interact RDT, we help organizations transform how they understand and serve customers. For over 20 years, we’ve partnered with top brands to improve customer experiences, unlock new value, and drive business growth through insight-led design and strategy.

We operate at the intersection of customer experience, user experience, and business innovation — delivering measurable impact across industries such as financial services, telecoms, insurance, hospitality, and retail.

Our services include:

• CX & UX Strategy – Crafting research-driven roadmaps that align brand, product, and service experiences with customer needs.

• Human-Centered Research – From ethnography to usability labs, we uncover deep insights that shape smarter decisions.

• Product & Service Innovation – Designing and testing new concepts, journeys, and interfaces to deliver value fast.

• Professional Delivery – A trusted partner known for quality work, long-term relationships, and strategic results.

With deep African market expertise and a world-class team, Interact RDT turns research into competitive advantage. For global clients, our services are not only high-impact... they’re cost-effective too.

Contact

  • www.interactrdt.com
  • hello@interactrdt.com
  • +27 11 994 9960

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Equip Your Organisation to Deliver a World-Class Employee Experience

Download our comprehensive Employee Experience Services brochure and share it with your colleagues.

Our brochure outlines the six EX services and how they fit together to boost engagement, retention, and performance. Proof points from organizations across professional services, hospitality, and technology.

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