Privacy Policy

Last Updated: August 22, 2025

1. Introduction

This Privacy Policy describes how www.interactrdt.com, operated by Interact RDT (Pty) Ltd ("we", "our", or "us"), collects, uses, and shares your personal information.

Our website includes:

  • Product pages (detailing digital frameworks, systems, and tools)
  • Professional services pages (covering consulting, research, and strategic solutions)
  • Blog articles (insights, trends, and thought leadership content)
  • Downloadable resources (such as guides, templates, and reports)
  • Company information pages (about us, careers, contact details, and events)

We are committed to transparency and protecting your privacy as you explore our services, content, and resources.

2. Information We Collect

2.1. Information You Provide

  • Name, email address, and phone number
  • Details submitted through forms (e.g., demo requests, service inquiries, blog subscriptions, resource downloads, or contact forms)
  • Communication preferences and consent
  • Customer support interactions and survey responses

2.2. Automatically Collected Data

  • Browser type, IP address, and device information
  • Page views, interactions, and navigation patterns across product, service, resource, and blog content
  • Session details and analytics
  • Location (approximate, based on IP)

2.3. Tool & Resource-Specific Data

  • Inputs provided to interactive tools and calculators
  • Outputs generated via AI-powered frameworks or assistants
  • User feedback and usage patterns
  • Opt-in improvements or learning signals

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. Service & Resource Delivery

  • Providing access to our products, services, blog content, and downloadable resources
  • Responding to consultation requests, demo requests, and general inquiries
  • Sending follow-up materials, insights, and onboarding guides

3.2. Product, Service & Website Improvement

  • Enhancing performance and user experience across all site sections
  • Analyzing engagement to improve relevance and outcomes
  • Testing new features, resources, and services

3.3. Communications

  • Sharing updates about Interact RDT’s services, tools, and thought leadership
  • Informing you about promotions, events, and new resources
  • Sending operational notices and responses to support queries
  • Marketing communication (if you opt-in)

3.4. Legal & Security

  • Preventing unauthorized access and fraud
  • Monitoring service performance and uptime
  • Meeting regulatory and compliance obligations

4. Data Storage & Processing

4.1. Secure Data Handling

  • Stored using encrypted infrastructure in secure data centers
  • Retained only as long as needed for purpose and legal compliance
  • You may request access or deletion of your data

4.2. AI Interaction Data

  • Anonymized data may be used to improve our AI tools and frameworks
  • All personal identifiers are stripped before analysis
  • You may opt out of training contribution at any time

4.3. Supabase Integration

  • We use Supabase for data processing and storage
  • Includes Row Level Security (RLS), audit logging, and encryption
  • Industry-grade security practices in place

4.4. Payment Information

  • Payments for certain services may be facilitated via trusted third-party providers
  • Currently, we use PayPal for payment processing
  • At no time will we ever store your payment information
  • All payment forms are provided and controlled by PayPal

5. Information Sharing

5.1. With Trusted Vendors

  • Hosting providers and backend infrastructure
  • Analytics and automation platforms
  • Communication and feedback tools
  • When legally required via subpoena, regulation, or court order
  • To protect rights, prevent harm, or respond to abuse or fraud

5.3. In Case of a Business Event

  • In the event of a merger, acquisition, or asset transfer

6. Data Security

We employ industry-standard safeguards:

  • HTTPS, SSL encryption, and secure authentication
  • Fine-grained access control (via Supabase RLS)
  • Regular audits and vulnerability monitoring
  • Encrypted backups and disaster recovery protocols

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request deletion or correction
  • Export your data
  • Withdraw consent
  • Lodge a complaint with a data authority
  • Decline marketing communication
  • Request a copy of stored interaction data

8.1. Types of Cookies

  • Essential Cookies – for login, session, and security
  • Analytics Cookies – usage data via Google Analytics
  • Functional Cookies – UI preferences
  • Marketing Cookies – only if you opt in via cookie banner

8.2. Managing Cookies

  • Cookie preferences can be set via the cookie banner
  • You can opt out of non-essential cookies anytime
  • Browser settings also allow cookie control

9. International Transfers

Where applicable, we ensure data transfers comply with:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions from the EU
  • Privacy Shield alternatives, where relevant

10. Children's Privacy

  • Our site and tools are not intended for children under 13
  • We do not knowingly collect information from minors

11. Changes to This Policy

This policy may be updated periodically. If material changes are made, we will post a notice or notify you directly.

12. Contact Us

Interact RDT (Pty) Ltd
3 Sandown Valley Crescent
Sandton, Johannesburg, 2196
South Africa

Email: hello@interactrdt.com
Phone: +27 11 994 9960
Privacy Contact: privacy@interactrdt.com
Hours: Monday to Friday, 08:00–17:00 SAST