Our Blog.
Endless insights into our world of experience magic.
Combining customer panels, dipstick testing, and innovative market research for better customer insights
See the customer. Hear the customer. Be the customer. Thereâs nothing like a hobby. You get to do something you enjoy, develop a skill, and spend money, all while deriving...
Experience management platforms in feedback collection
Stock up your customer feedback terrarium Ever seen a terrarium? Itâs an enclosed environment where plants nurture themselves within a controlled ecosystem. Think glorious plant...
How to retain customers and increase market share
Fire up your CX strategies â itâs innovation time! If youâve watched motorsport, youâll know that the idea is to drive faster than your competitors, while keeping the vehicle in...
Dipstick testing: Quick and affordable insights
Hit the market research bullseye Ever played darts in the dark? We donât recommend it â you canât see anything. Now, imagine if you could switch on the lights, check where your...
RECENT POSTS
Combining customer panels, dipstick testing, and innovative market research for better customer insights
See the customer. Hear the customer. Be the customer. Thereâs nothing like a...
Experience management platforms in feedback collection
Stock up your customer feedback terrarium Ever seen a terrarium? Itâs an...
How to retain customers and increase market share
Fire up your CX strategies â itâs innovation time! If youâve watched...
Dipstick testing: Quick and affordable insights
Hit the market research bullseye Ever played darts in the dark? We donât...
Media.
Ebooks.
The Human Touch Ebook
Turns out, human contribution isnât going anywhere. With all the extraordinary Customer Experience Tech at our fingertips, it is easy to neglect the Human element, which would otherwise add an engaging layer of empathy, problem-solving and human-to-human connection. ...
How To Leverage UX Trends In 2023
There are some great UX trends doing the rounds, unfortunately, they are not one-size-fits all. How to leverage UX trends in 2023: The Secret Recipe to Amusing Users Ebook will walk you through identifying your brandâs unique needs and ensure youâre not serving up a...
Ebook: Creating A Memorable Brand Experience
Todayâs customer is over-stimulated with marketing material fed to them by social media, mobile applications, email, TV, radio etc. It is therefore imperative that your brand stands out and is memorable. If you want to get customers talking about your brand the best...