Gain A Deep Understanding Of Your Customers And Their Experience With Your Brand
It’s easy to know what’s not working. It’s harder to find out why and what to do about it. Interact uncovers the “why” behind your customers’ behaviour and ensures that you’re equipped with the “what” in terms of what to do about it. With this information, you can deliver an experience that not only meets customer needs, but anticipates them.
Get customer insights that you didn’t know before, as well as recommendations that are clear, actionable and results-driven; regardless of the makeup of your research project or where you are in its lifecycle.
The Benefits Of Working With Interact
Direct access to your desired audience with the specified demographics.
Anticipate your consumer needs and expectations.
Gain invaluable consumer behaviour insights related to your brand.
Expert advice on a clear strategy for the South African market.
Clear focus on customer experience is incorporated in all of our work.
Actionable intelligence that directly impacts your bottom line.
Custom reports with actionable, reliable and measurable insights.
Frequently Asked Questions
What are the types of market research?
Primary research refers to obtaining firsthand data directly from customers through either qualitative or quantitative methods. Quantitative methods produce objective numerical big data showing broad trends and patterns and answers the “what” and is representative of your targeted audience’s opinion. Qualitative research is a more directional uses methodologies such as focus groups and interviews to understand the “why”.
Obtaining small data from market research efforts is key to creating actionable strategies to meet company goals and satisfy customers’ needs. Secondary research refers to conclusions drawn from analyzing publicly available records and reports. Results from primary and secondary data is analyzed and compared to draw conclusions and formulate an action plan.
What defines market research?
Companies need to adopt a continuous learning culture to continually meet changing customer needs and requirements. Gathering and analysis of market related data through quantitative and qualitative methods will helps define and understand your primary competitors; provide knowledge of trends within an industry; and identify information about what influences the purchase and behavioural decisions of your customers.
While big data coming out of quantitative measures provides a broad picture of trends, it is small data that presents insights that are accessible, understandable and actionable. Interact RDT methodologies provide our clients with small data benefits out of big data trends and qualitative measures.
How do you do market research?
You call Interact! Seriously, the broader the research the less tangible the results. It is important to make sure that you have well defined objectives and clear goals for what you want to use the research for before undergoing any market research initiatives.
The second step is to define your methodology and approach, and this is going to depend on a number of factors. Once that is selected, the audience from where you need insights needs to be defined, and your sample criteria established. This will differ depending on whether or not you use quantitative methodologies which require statistical relevance and is market representative, or qualitative methodologies which are more directional and provide the business with guidelines.
During the execution phase the insights you get will only be as good as the quality of information received. It is critical during this phase to continually monitor the responses you are getting, conduct quality assurance exercises and back check your responses.
Lastly conduct your analysis and present the outcome of the research. Very often these are just findings but to really create the magic the results need to provide strategic insights, add business value and inspires opportunity. Agile business will then pilot the recommendations or create an action plan to implement the learnings.
What is the purpose of market research?
Market research is really about understanding your customer’s world and your customer personas. Customer needs and expectations change constantly so companies need to have a continuous learning culture whereby they continually adapt their offering based on research findings to successfully meet customer needs. It is about being emotionally agile in your offering in order to accommodate the full human experience.
What are the benefits of market research?
While market research traditionally helps define and understand your direct and indirect competitors, industry trends, and purchase or behavioural influences within your customer personas, Interact RDT’s unique market research approach focuses on the benefits of ideation with consumers to guide product, service, and brand developments that are entrenched in the lives of your customers. As a result, the scope and usage of your offering is increased.
Clients That Have Conducted
Market Research Projects With Us
Let’s Get You The Clear And Actionable Insights You Need.
Like We Have For Our Other Clients
Learn More About Market Research
There is no doubt that the global Covid-19 pandemic and the accompanying lockdowns brings potential dire consequences. Apart from safeguarding employees, satisfying shareholders, and mitigating the loss of income, business owners also need to be adapting how they show...
The world we know is changing in the face of surviving Covid-19. South Africa is about to begin a 21 day lockdown period. People are scrambling for food, other living essentials and urgently arranging home office spaces. One might imagine that the rules for building a...
Creating a streamlined repository of customer data can be a tedious task. Especially when you consider the number of channels where your customers are present, including online channels as well as offline stores. But in order to best serve your customers, it’s in your best interests to combine all data sources into one repository and to manage it over time.