Employee Experience.
Employees are an organisation’s largest investment – and greatest asset. As a business owner or manager, you have stakes in optimising this investment too.
Ensuring that your employees have a meaningful and efficient work experience requires a deep understanding of their work day beyond the everyday processes. It’s about being able to see their work experience through their eyes.
Employee Experience is the sum of all an employee’s interactions with their employer, team and environment.
An optimally designed and well-managed EX can drive productivity and help create a healthy work environment.
Our Employee Experience Framework.
The Interact RDT EX framework acts as a tool for organisations to understand and assess their current Employee Experience, identify opportunities for improvement, and measure the impact of these improvements for the business and its people.
We believe that in order to view your organisation through the lens of your employees, we need to investigate three interrelated areas:
THE ORGANISATION
Physical or visible elements
We consider how employees experience the visible or physical elements of their work day, such as the organisation’s reputation, brand, vision or mission, products, services, websites, intranet, laptops, and uniform.
THE WORK
Digital elements & tools
We explore how employees experience the work they need to do, and the tools provided to enable them to do this work. This includes the systems they use for transactions, processes and guidelines, technical training, HR policies and processes. These elements are somewhat visible and not too difficult to correct. For example, providing the appropriate technical training or optimising internal processes such as internal vacancy applications.
THE PEOPLE
The human element
This is the most challenging area to measure and correct. However, human-centred improvements have shown to have the greatest impact on people and business metrics. At this level, we consider how employees experience behaviours and interactions. This could take the form of the employee’s comfort level to share their opinions and concerns during meetings, relationships with leadership, and the way in which their performance is measured.
We follow a step-by-step consultative procedure to gather key insights from your business, ensuring that our recommendations are a perfect fit for your organisation at any point in your employee experience journey.
The Interact RDT EX Process.
We define EX, including research and potential benefits, and present our EX framework and process.
We consult with you to adjust the EX elements, and metrics to suit your business, and identify key employee groups to inform our strategies.
We design and sign-off assessment tools to measure your current EX.
We employ surveys, focus groups and other research methods, and collate and analyse this data.
We report on our conclusions, as well as suggest improvements for low-scoring EX elements.
We measure ROI against the agreed metrics.
At Interact RDT we pride ourselves as your turn-key experience partner. Focussing on Talent Management and Total Reward Management, our off-the-shelf services and bespoke solutions provide an ideal platform for success.
Talent Management Solutions:
Translating the organisational strategy to a talent strategy is the key to defining
how the company’s strategies will be delivered through its people.
But what does this mean for your employees? Successful talent management requires a leadership-driven definition of success, and a culture that supports best talent management practices.
In order to define the talent management strategy of your business, we focus on clarifying two critical factors:
1. Your Talent Requirements
- Competency modelling
- Strategic workforce planning
- Performance management
- Job evaluation and job description writing
2. Your Talent Lifecycle
- Various employee surveys and training interventions
- Mapping and auditing the Employee Value Proposition (EVP) and journey
TOTAL REWARD MANAGEMENT SOLUTIONS
For the first time in modern history, employers are faced with the challenge of satisfying the needs of five generations working together. While this diverse staff force brings great benefits to the business, how do you as the employer go about satisfying their remuneration needs?
We enable improved implementation and monitoring through:
- Pay-scale design
- Incentive scheme designs
- Benefits and allowances structuring
We also provide bespoke salary surveys and reward audits.
Insights into Employee Experience.
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