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Decades of Dedicated Excellence: Your Strategic Partner in CX, UX, and Market Insights

Built on rigorous research and enterprise delivery. Designed to turn insight into measurable growth.

For two decades, Interact RDT has helped banks, insurers, telcos, retailers, and public agencies solve complex customer problems in the real world.

We partner from strategy to execution. Mixed-method research, journey mapping, and design are combined with experimentation and change management to deliver outcomes you can see and measure.

Our work is grounded in deep sector expertise and proven frameworks, ensuring strategies are not only innovative but also operationally viable at enterprise scale.

Many of our clients stay with us for years because the work aligns teams, fixes friction in critical journeys, and compounds results over time.

4,500+
Projects delivered across industries
500+
Clients served
20+
Years in business
Enterprise scale
National programs and multi‑country rollouts
Full capability
CX, UX, EX, BX, and Market Insights end to end
Outcome focused
Higher conversion, lower churn, reduced cost to serve

About Interact RDT

At Interact RDT, we help organizations transform how they understand and serve customers. For over 20 years, we’ve partnered with top brands to improve customer experiences, unlock new value, and drive business growth through insight-led design and strategy.

We operate at the intersection of customer experience, user experience, and business innovation — delivering measurable impact across industries such as financial services, telecoms, insurance, hospitality, and retail.

Our services include:

• CX & UX Strategy – Crafting research-driven roadmaps that align brand, product, and service experiences with customer needs.

• Human-Centered Research – From ethnography to usability labs, we uncover deep insights that shape smarter decisions.

• Product & Service Innovation – Designing and testing new concepts, journeys, and interfaces to deliver value fast.

• Professional Delivery – A trusted partner known for quality work, long-term relationships, and strategic results.

With deep African market expertise and a world-class team, Interact RDT turns research into competitive advantage. For global clients, our services are not only high-impact... they’re cost-effective too.

Contact

  • www.interactrdt.com
  • hello@interactrdt.com
  • +27 11 994 9960

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Get to Know Interact RDT Better

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Your discovery call is booked, so now’s the perfect time to explore more about who we are and how we help businesses thrive.

Our brochure gives you a clear overview of Interact RDT’s approach, expertise, and impact across industries. It’s a great way to get background before we meet, so you can come prepared with questions and ideas.

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