Interact RDTInteract RDT

Make Better Decisions With Clear Customer Signals

Turn scattered accounts into a focused view of fit, value, and opportunity

Use a simple, structured audit to learn which customers benefit most, which segments renew, and where revenue concentrates.

Find Your Best Fit

Spot who truly benefits from your offer

Rate customers by the value they actually receive, not assumptions. Separate strong fit from poor fit with a consistent scale.

Use the results to guide targeting, positioning, and prioritization.

See Patterns at a Glance

Plot Fit versus Revenue to reveal clusters

Create a quick view of where value concentrates and where effort is being wasted.

Document common traits for best fit and watchlist segments, then act on them.

Align Marketing and Sales

Reality check your current messaging

Compare recent ads and pages to your best fit patterns. Fix copy and offers that lean toward poor fit profiles.

Improve the next campaign with evidence, not guesswork.

What You Get Inside the Audit

10 practical steps you can complete in under an hour

A practical worksheet that helps you rate recent customers, visualize Fit versus Revenue, and extract patterns you can use for targeting and messaging.

Customer List Template

Log your last 10 customers

Structured fields to capture accounts and keep the audit consistent for future reviews.

Four Rating Scales

Fit, Retention, Revenue, Satisfaction

Clear five point scales for each attribute, simple enough for your whole team to use the same way.

Fit vs Revenue Matrix

Visualize value concentration

See clusters and outliers quickly, then decide where to double down and where to disengage.

Pattern Finder Worksheet

Best fit, watchlist, poor fit, fix or fire

Document shared traits, pains, and contexts for each group. Turn observations into actionable targeting rules.

Reality Check Exercise

Compare campaigns to your findings

Test a recent ad or landing page against best fit signals. Adjust messaging, offers, and CTAs for alignment.

Printable and Spreadsheet

Use it in workshops or solo

Easy to reuse, team friendly, ideal for quarterly reviews and onboarding new teammates.

Turn Customer Data Into Focused Strategy

Get instant access to the Customer Fit Audit. Score your last 10 customers, see patterns, and align your next campaign to the right audience.

GET THE AUDIT

About Interact RDT

At Interact RDT, we help organizations transform how they understand and serve customers. For over 20 years, we’ve partnered with top brands to improve customer experiences, unlock new value, and drive business growth through insight-led design and strategy.

We operate at the intersection of customer experience, user experience, and business innovation — delivering measurable impact across industries such as financial services, telecoms, insurance, hospitality, and retail.

Our services include:

• CX & UX Strategy – Crafting research-driven roadmaps that align brand, product, and service experiences with customer needs.

• Human-Centered Research – From ethnography to usability labs, we uncover deep insights that shape smarter decisions.

• Product & Service Innovation – Designing and testing new concepts, journeys, and interfaces to deliver value fast.

• Professional Delivery – A trusted partner known for quality work, long-term relationships, and strategic results.

With deep African market expertise and a world-class team, Interact RDT turns research into competitive advantage. For global clients, our services are not only high-impact... they’re cost-effective too.

Contact

  • www.interactrdt.com
  • hello@interactrdt.com
  • +27 11 994 9960

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Customer Fit Audit

A quick scorecard to see who fits, who is valuable, and who is not worth the effort.

List your last 10 customers, then rate each across Fit, Retention, Revenue, and Satisfaction.

Plot Fit versus Revenue to spot patterns, document common traits, and align your marketing to the right crowd.

Customer Fit Audit worksheet scoring Fit, Retention, Revenue, and Satisfaction