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Fresh Insights on CX, UX, and Growth

Explore our latest articles written by practitioners and strategists.

Get inspired with new ideas, stay informed with industry trends, and take away practical tips you can use immediately.

Mastering the Market: How Competitor Analysis Shapes Your Brand Positioning

Candice Malcolm | 2025-07-04

Unlocking Customer Loyalty: How Cognitive Load Impacts Consumer Behavior and Brand Trust

Arshaad Yousuph | 2025-06-30

The Power of Measuring Emotions: Enhancing Customer Experience for Lasting Loyalty

Arshaad Yousuph | 2025-06-25

The Secret Weapon for Sales and Marketers: Why You Need an ICP Today

Leanne Rimer | 2025-06-23

Playbook for Clarity: Why We Built the ICP Tool to Cut Through the Noise

Jessica Ferreira | 2025-06-17

The CX Trap: Why Treating Every Customer the Same Is Costing You Growth

Jessica Ferreira | 2025-05-13

Data Hoarders Beware: Why More Customer Data Doesn’t Equal Better CX

Leanne Rimer | 2025-05-13

Emotion That Sticks: Designing Experiences Customers Don’t Forget

Leanne Rimer | 2025-05-13

Beyond the Basics: How to Build a Data-Driven ICP for Better Decision-Making

Jessica Ferreira | 2025-04-22

ICPs: The Dating Profiles Your Business Needs to Swipe Right On

Leanne Rimer | 2024-11-28

ICP Unlocked: The Key to Precision Marketing and Customer Connection

Jessica Ferreira | 2024-11-27

Personalization Redefined: How AI is Transforming Customer Experience for the Better

Arshaad Yousuph | 2024-11-25

CX is Dead – Long Live CX

Gary Greenfield | 2024-09-23

Unlocking the Power of Lean in Customer Experience: A Path to Efficiency and Growth

Arshaad Yousuph | 2024-09-10

The Transformative Power of Customer Experience: A Competitive Edge in Today’s Market

Dave Benjamin | 2024-09-03

AI in Financial Services: Transforming the Industry with Ethical Innovation

Jessica Ferreira | 2024-08-27

Unlocking the Future: How Monitoring and Evaluation Are Transforming Business Strategy for Long-Term Success

Arshaad Yousuph | 2024-08-20

Financial Literacy: The Key to Unlocking South Africa’s Economic Potential

Arshaad Yousuph | 2024-08-12