2020: Enter Online Workshopping!

2020: Enter Online Workshopping!

Welcome to 2020! Face to face is out; digital and online is in! Working remotely and online collaboration sessions is the future of work. Although research shows that working from home is linked to a happier and more productive self, it also means that many of us have...
The Tripod of Post-Covid CX

The Tripod of Post-Covid CX

In 2016, Karl Schwab executive chairman of the world economic forum, wrote: ”we stand on the brink of a technological revolution that will fundamentally change the way we live work and relate to each other.” He was, of course, referring to the digitization that would...
Check In With Your Employees

Check In With Your Employees

The world has become an uncertain place. The health crisis brought by the global spread of Covid-19 does not stand alone. The pandemic has brought with it a myriad of social, economic, political, and mental/emotional problems. With the world in lock down, many people...
Can CX be Measured?

Can CX be Measured?

Introduction:   There has been a lot of hype around Customer Experience in the last couple of years, with a renewed focus on businesses moving back to their core purpose of designing and developing products and services for customers that meet and exceed their needs....
How AI Can Boost Customer Experience

How AI Can Boost Customer Experience

We are living in the age of the connected customer. If brands want to move forward with technology that supports their customers, adopting an understanding of AI and how it can help with the acquisition and retention of customers is imperative. Artificial Intelligence...
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