How to build a bulletproof brand experience this November You know the year has run its course when tinsel, fairy lights, and festive music are everywhere. But before we brace ourselves for the festive season, a subtle breeze of the highly-anticipated Black Friday...
Are loyalty programmes the holy grail of customer experience (CX) and the secret to true loyalty? The average South African has nine loyalty cards. Why? Because of rewards, benefits, points, and cash back… But is it really working? After all, there’s a big difference...
How improving supplier CX benefits your business Let’s begin with the tough question: Are suppliers customers? Nope. But should we treat them as such? Perhaps. After all, they play a significant role in helping a business to achieve operational success. Okay… On that...
Actioning a DE&I society for South African women with contributions by Kgomotsego Chiri, Account Manager, InteractRDT & Nthabiseng Mabusa, Fieldwork Services Manager, InteractRDT This year’s South African Women’s Month is themed “Women’s Socio-Economic Rights...
5 signs your website could be a UX fail User experience (UX) makes or breaks your website. You know this already. We hope. If people aren’t having a good time (i.e. everything’s doing what it should do, beautifully) on your website and you’re the only one who thinks...
We use cookies on our website to give you the most relevant experience by remembering
your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies.
However, you may visit "Cookie Settings" to provide a controlled consent or review our Privacy Policy
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Privacy Policy
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
