The Effects Of Customer Expectations

by | Mar 20, 2018 | Customer Experience, Ebooks & Downloads

One of the most important factors influencing customer consumption, satisfaction and loyalty is customer expectation. Customers have a set idea of reference points (experiences) on what to expect when using a product or service. These expectations create a standard that is then used to judge their level of satisfaction. Learn more about the types of customer expectations and the impact they can have on your business in our new Ebook.

Fill in the form below to download our ebook: