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Customer Feedback Must be Mindful

There is no doubt that the global Covid-19 pandemic and the accompanying lockdowns brings potential dire consequences. Apart from safeguarding employees, satisfying shareholders, and mitigating the loss of income, business owners also need to be adapting how they show...

The Tripod of Post-Covid CX

In 2016, Karl Schwab executive chairman of the world economic forum, wrote: ”we stand on the brink of a technological revolution that will fundamentally change the way we live work and relate to each other.” He was, of course, referring to the digitization that would...

Remote UX Testing Continues With Interact

Interact has always been a leader in terms of international research methodologies and UX testing trends. Remote UX testing is part of our suit of research capabilities we offer our clients. Remote user research allows our clients to continue enjoying the benefits of...

Check In With Your Employees

The world has become an uncertain place. The health crisis brought by the global spread of Covid-19 does not stand alone. The pandemic has brought with it a myriad of social, economic, political, and mental/emotional problems. With the world in lock down, many people...

Can CX be Measured?

Introduction:   There has been a lot of hype around Customer Experience in the last couple of years, with a renewed focus on businesses moving back to their core purpose of designing and developing products and services for customers that meet and exceed their needs....

Ebook: Creating A Memorable Brand Experience

Today’s customer is over-stimulated with marketing material fed to them by social media, mobile applications, email, TV, radio etc. It is therefore imperative that your brand stands out and is memorable. If you want to get customers talking about your brand the best...

Interact RDT

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