The Human Touch Ebook

The Human Touch Ebook

Turns out, human contribution isn’t going anywhere.  With all the extraordinary Customer Experience Tech at our fingertips, it is easy to neglect the Human element, which would otherwise add an engaging layer of empathy, problem-solving and human-to-human connection. ...
How To Leverage UX Trends In 2023

How To Leverage UX Trends In 2023

There are some great UX trends doing the rounds, unfortunately, they are not one-size-fits all. How to leverage UX trends in 2023: The Secret Recipe to Amusing Users Ebook will walk you through identifying your brand’s unique needs and ensure you’re not serving up a...
How to leverage UX trends in 2023

How to leverage UX trends in 2023

Amusing users: A secret recipe You can Google “how to UX” and find thousands of tips and tricks. Are they valuable? Absolutely. Are they useful? Perhaps. The fact is, you won’t get far if they’re irrelevant to your brand. There are no one-size-fits-all solutions, and...
Is Your CX BS?

Is Your CX BS?

Aligning CX and Business Goals Business Objective or Better Sameness? Every business needs customers. Customer expectations are ever increasing. So, it’s not surprising that improving the customer experience remains a key business goal for 2022, with global spending...
Organisational Silos And Customer Experience

Organisational Silos And Customer Experience

It’s already common knowledge that for business to succeed, it is essential to deliver an exceptional customer experience. But what makes for a winning customer experience? Experts agree that integrating customer-centricity as a core philosophy in your business,...