Voice Of The Employee
Insights From The People Who Know Your Organisation Best
Voice of the Employee measures the internal experience
Through the use of surveys, in-depth interviews and focus groups, Voice of the Employee is an extremely effective measure of internal customer experience.
By having the opportunity to share their feedback, employees are empowered and have a direct influence on their own working environment, internal experience and of course the way in which they interact with customers.
Similar to the Voice of The Customer, the solution isn’t just a once off activity but rather an on-going measure of the internal customer experience. stages in the customer’s interaction with your company.
Voice of the Employee is about perspective
Voice of the Employee provides a wealth of insights into the external customer experience as well as the obstacles encountered in trying to deliver it.
While customers have a clear idea of what they would like, employees have invaluable insight into what is currently working and what definitely isn’t.
Employees, after all, have the most contact with your customers and are able to quickly identify issues with the process or operations that are negatively affecting their ability to deliver an engaging customer experience.
Monitors Internal Customer Experience
Insights From an Insider Perspective
Highlights Process Issues
Empowers Employees To Deliver Experience