The Finer Details of Customer Experience
Interaction Design is tangible
Interaction Design can be described as customer experience on the lowest, most sensory level. It’s about bringing the idea of your own unique customer experience to life through creativity and a lot of storyboarding in order to ensure every little detail of your brand speaks to one another, and your overarching customer experience.
Not only does it give your brand personality and likeability in the eyes of the customer, it’s also an incredibly strong differentiator to competitor brands.
Unpacking Interaction Design
Interaction Design uses environmental, experience enabler and communications design to bring a customer experience to life. While environmental design looks at the scents and sights associated with your brand, experience enabler design deals with making the supporting material your employees have (like call center scripts), customer experience friendly.
We also offer communications design to ensure that your brand has the right voice and tone which is carried out in every communication you have with the customer.
Makes Customer Experience Tangible
Reaches Customers on a Sensory Level
Comprised of Different Design Services
Strong Differentiator From Competitors